Swan Housing Disrepair Claims
Expert Help for Repairs & Compensation
Are you a Swan Housing tenant suffering with persistent damp, dangerous mould, leaking roofs, faulty heating, or structural problems? Has Swan Housing ignored your repair requests or only provided temporary fixes that don’t solve the underlying issues?
You don’t have to continue living in substandard conditions. Our specialist housing solicitors can help you get the repairs completed and claim the compensation you deserve.
- No Win No Fee Service
- Expert Housing Disrepair Solicitors
- Fast Repairs & Maximum Compensation
- Thousands of Successful Claims
About Swan Housing and Your Legal Rights
Swan Housing Association, now part of Orbit Group following a merger in December 2022, manages approximately 11,000 homes across East London, Essex and parts of Suffolk. Despite this merger and the resources of a larger housing group, many tenants continue to experience significant disrepair issues.
According to the Housing Ombudsman Service data, property condition issues (including damp and mould) represent the largest category of complaints across social housing providers. Following the merger, some Swan Housing tenants have reported concerns about response times for repairs and maintenance.
As a Swan Housing tenant, you have clear legal rights. Under the Homes (Fitness for Human Habitation) Act 2018 and Section 11 of the Landlord and Tenant Act 1985, Swan Housing must ensure your home is:
– Safe and fit for human habitation
– Free from serious health hazards
– Properly maintained with functioning utilities
– Structurally sound and weather-tight
If Swan Housing has failed to meet these obligations, you may be entitled to repairs and compensation.
Common Disrepair Problems in Swan Housing Properties
Damp and Mould Problems
- Persistent black mould in bathrooms, kitchens, and bedrooms
- Rising damp affecting walls and floors
- Condensation issues causing widespread mould
- Respiratory problems resulting from mould exposure
Water Leaks and Drainage Issues
- Leaking roofs damaging ceilings and walls
- Faulty plumbing causing water damage
- Blocked drains leading to flooding
- Damaged guttering affecting external walls
Heating and Hot Water Failures
- Broken or inefficient boilers and heating systems
- Radiators that don't work properly
- Inconsistent hot water supply
- Cold homes causing illness during winter months
Structural Issues
- Cracked walls and ceilings
- Subsidence affecting property stability
- Damaged window frames allowing drafts
- Roof problems causing water ingress
Electrical Safety Concerns
- Outdated or dangerous wiring
- Faulty electrical fixtures
- Exposed wires creating hazards
- Damp affecting electrical systems
Pest Infestations
- Rodent problems (mice and rats)
- Cockroach infestations
- Entry points not being sealed
- Inadequate pest control response
How We Can Help With Your Swan Housing Disrepair Claim?
At Housing Disrepair Experts, we specialise in helping council tenants get the repairs and compensation they deserve. Our process is straightforward:
- Free Initial Assessment – We'll evaluate your situation and confirm if you have a valid claim
- Evidence Collection – We'll help you gather photographs, repair records and medical evidence if your health has been affected
- Expert Inspection – An independent surveyor will document all disrepair issues in your home
- Legal Notice – We'll formally notify Swan Housing/Orbit Group of your claim
- Negotiation – Our expert solicitors will push for comprehensive repairs and appropriate compensation
- Resolution – We'll ensure all repairs are completed and compensation is paid
Our No Win No Fee guarantee means you pay nothing unless your claim is successful.
Compensation You Could Claim From Swan Housing
Rent Rebate
- Refund of rent for periods when your home wasn't fully habitable
- Calculated based on the severity and duration of the disrepair
Health Compensation
- For physical or mental health conditions caused by poor living conditions
- Including respiratory problems, skin conditions, stress and anxiety
Damaged Belongings
- Replacement costs for items damaged by damp, leaks or mould
- Including furniture, clothing, electronics and household goods
Inconvenience Compensation
- For the disruption to your daily life
- Taking into account how severely the disrepair affected you
Real Success Stories: Helping Swan Housing Tenants
Family in Blackwall, East London
A family with three children had been reporting severe damp and mould problems in their Swan Housing property for over 10 months. Despite multiple complaints, Swan only provided surface treatments that didn’t address the underlying causes. Their youngest child developed respiratory problems linked to the mould exposure. We helped them secure:
- Comprehensive damp proofing treatment
- Installation of proper ventilation systems
- Complete redecoration of affected rooms
- Compensation for health impacts and damaged possessions
Elderly Tenant in Basildon, Essex
An elderly tenant endured a faulty heating system for two winters in their Swan Housing property. Despite repeated repair requests, only temporary fixes were provided that quickly failed again. We helped them obtain:
- Installation of a new heating system
- Compensation for additional heating costs and discomfort
- Rent reduction for the affected period
Areas We Cover for Swan Housing Disrepair Claims
East London
- Tower Hamlets
- Newham
- Barking and Dagenham
- Havering
- Redbridge
- Specific Areas Including:
- Blackwall
- Bow
- Poplar
- Plaistow
- East Ham
Essex
- Basildon
- Billericay
- Wickford
- Rayleigh
- Rochford
- Southend-on-Sea
- Thurrock
- Brentwood
- Chelmsford
Suffolk
- Ipswich and surrounding areas
First, report the issues through Swan Housing’s official repair channels. Keep records of all communications. If they fail to fix the issues properly within a reasonable timeframe (typically 21 days for non-emergency repairs), contact us for a free assessment.
No, the merger does not affect your legal rights. Swan Housing (now part of Orbit Group) remains responsible for maintaining your property to legal standards. Your tenancy agreement and all associated rights remain valid.
Compensation varies depending on the severity of disrepair, how long it’s been ongoing, the impact on your health, and damage to belongings. Our clients typically receive compensation ranging from hundreds to thousands of pounds, in addition to getting all necessary repairs completed.
Most housing disrepair claims are resolved within 3-6 months. Simple cases may be settled more quickly, while complex cases involving serious structural issues or health impacts may take longer. Urgent safety concerns can often be addressed within weeks through interim orders.
Frequently Asked Questions About Swan Housing Disrepair Claims
We understand that making a housing disrepair claim can feel overwhelming, especially if you’re unfamiliar with the process. To help you navigate, we’ve compiled answers to some of the most common questions our clients have. From eligibility and compensation to timeframes and costs, we’re here to ensure you feel fully informed every step of the way.
If you have a question that’s not covered here, don’t hesitate to get in touch with our team for more personalized advice.
Take Action Against Swan Housing Today
Don’t continue living in unsafe or unhealthy conditions. If Swan Housing has failed in their responsibilities as your landlord, our expert housing solicitors are ready to help you get the repairs and compensation you deserve.
Contact Housing Disrepair Experts now: