Your rights as an Abri tenant
Abri is a housing association — and like every social landlord in England and Wales, it has clear legal duties to the people living in its homes. Under Section 11 of the Landlord and Tenant Act 1985 and the Homes (Fitness for Human Habitation) Act 2018, your home must be kept:
- Safe and fit for human habitationA place you can live in without risk to your wellbeing.
- Free from serious health hazardsIncluding damp and mould that can trigger respiratory problems.
- Structurally sound and weather-tightRoof, walls, windows and doors keeping the weather out.
- Properly maintained throughoutWorking heating, hot water, electrics, sanitation and drainage.
Reported a problem and heard nothing back? Once a landlord knows about disrepair, it must be put right within a reasonable time — typically 21 days for a non-emergency repair, while urgent hazards such as a total loss of heating or dangerous electrics should normally be dealt with within 24 hours.
What you can claim for
A successful claim does two things: it forces the outstanding repairs to be completed properly, and it compensates you for what you’ve been through. Compensation can cover:
- A rent rebateA refund of rent for the period your home wasn’t fully habitable, based on how severe the disrepair was and how long it lasted.
- Health compensationFor physical or mental health problems caused by poor conditions — respiratory illness, skin conditions, stress and anxiety.
- Damaged belongingsReplacement costs for furniture, clothing, electronics and household goods ruined by damp, leaks or mould.
- Inconvenience and disruptionFor the impact on your daily life, reflecting how badly the disrepair affected you and your family.
How we handle your claim against Abri
From the first phone call to the final settlement, we deal with Abri so you don’t have to. Here’s what happens:
Free initial assessment
We listen to what’s happened, review your reports and confirm whether you have a valid claim — at no cost and with no obligation.
Evidence collection
We help you gather photographs, repair records and, where your health has been affected, medical evidence.
Independent inspection
An independent surveyor visits your home and documents every disrepair issue in a detailed report.
Formal legal notice
We formally notify Abri of your claim, setting out the disrepair, your losses and what must be put right.
Negotiation
Our solicitors push for comprehensive repairs and the full compensation you’re entitled to.
Resolution
We see it through until every repair is completed and your compensation is paid.
No win, no fee — guaranteed. You pay nothing upfront and nothing at all unless your claim succeeds. Our SRA-regulated solicitors have helped 5,000+ clients across the UK, backed by 40+ years of experience protecting tenants.