Privacy notice

This notice explains how Housing Disrepair Experts uses your personal information when you use this website, contact us, or complete one of our forms on Facebook or Instagram.

Who we are

Housing Disrepair Experts is a trading name of Cooper Hall Solicitors Limited, a limited company registered in England and Wales (company no. 10716468), authorised and regulated by the Solicitors Regulation Authority (SRA No. 639467). Registered office: Listerhills Science Park, Unit 3 Campus Road, Bradford, West Yorkshire, BD7 1HR.

Cooper Hall Solicitors Limited is the data controller for the information you give Housing Disrepair Experts and is registered with the Information Commissioner’s Office (ICO) under number ZA270263. Your enquiry is handled by the firm’s own solicitors and staff; we do not pass it to another law firm or claims company.

Data Protection Officer: Mr Jamal Ahmed, Cooper Hall Solicitors Limited, Listerhills Science Park, Unit 3 Campus Road, Bradford, West Yorkshire, BD7 1HR. Email: ja@cooperhallsolicitors.co.uk. Phone: 01274 488877.

What we collect

• Website claim form: who you rent from, the disrepair issues you have, whether and when you reported them to your landlord, whether anyone’s health has been affected, and your name, phone number, postcode and email address.
• Facebook and Instagram lead forms: your name, phone number, email address and postcode, and your answers about your home (for example, who your landlord is, whether you have told them about the problem, and the main issue). Facebook may pre-fill some contact details from your profile; you can change them before you submit.
• Calls and emails: what you tell us and the details we need to reply. Phone and email enquiries may be recorded for service purposes.
• Health information: if you tell us someone’s health has been affected, this is special category information. We use it only to assess and pursue a possible claim.

Why we use it and our lawful basis

Purpose	Lawful basis (UK GDPR)
To contact you about your enquiry and assess whether you may have a housing disrepair claim	Steps taken at your request before entering into a contract (Article 6(1)(b)); our legitimate interests in responding to enquiries (Article 6(1)(f))
To act for you if you instruct us	Performance of our contract with you (Article 6(1)(b))
To use health information about you or your household	Establishing, exercising or defending legal claims (Article 9(2)(f))
To keep records, handle complaints and meet our regulatory obligations as a firm of solicitors	Legal obligation (Article 6(1)(c)) and legitimate interests (Article 6(1)(f))

We do not sell your information, and we do not share it without your permission unless the law requires it. We do not use it for marketing unless you have agreed, and we do not make decisions about you by purely automated means.

Who we share it with

• Service providers who help us handle enquiries, under contract and only on our instructions. These include Meta Platforms (which runs our Facebook and Instagram forms), Zapier (which passes new enquiries to our team) and WhatsApp (used to alert our staff to new enquiries), as well as our website, email and IT providers.
• If you instruct us: surveyors, experts and barristers we instruct on your claim, insurers providing any after-the-event insurance, and your landlord and its representatives, as needed to pursue your claim.
• Regulators, courts and other authorities where the law requires it.

Some of these providers may process information outside the UK or the European Economic Area (EEA). Where they do, we ensure it is processed securely and that appropriate safeguards are in place, as UK data protection law requires.

How long we keep it

We keep your information only for as long as we need it for the purposes above, including any period required by law or by our regulator, and then securely delete or destroy it. We do not publish fixed retention periods; if you would like to know how long we will keep your information, please ask our Data Protection Officer.

Security

We use technical and organisational safeguards to protect your information. However, no transmission over the internet is completely secure, so please bear this in mind when sending us information online.

Your rights

You have the right to:

• ask for a copy of your information
• ask us to correct it
• ask us to delete it
• ask us to restrict or stop using it
• object to how we use it
• ask us to transfer it to another organisation
• withdraw any consent you have given

Some rights have limits, for example where we must keep records. To use any of these rights, please write to our Data Protection Officer using the details above. We will respond within one month.

Complaints about how we use your information

Please contact our Data Protection Officer first so we can try to put things right. We will acknowledge your complaint within 30 days and tell you the outcome without undue delay.

If you are still unhappy, you can complain to the Information Commissioner’s Office: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF; phone 0303 123 1113; ico.org.uk/make-a-complaint.

Other websites

This website may link to other websites. We are not responsible for their privacy practices, so please read their privacy notices.

Cookies

Cookies help us improve site functionality and measure effectiveness. Continued use of the website implies consent. You can disable cookies through your browser settings, but some functionality may be affected. Essential cookies are always enabled.

Session cookies

Cookie	Purpose	Linked to user data?	First/third party
Session cookie (essential)	Anonymous session identification	No	First party

Functionality, analytics and marketing cookies

Cookie	Purpose	Linked to user data?	First/third party
Referrer tracking	Identify user origin	No	First party
Google Analytics	Analyse site usage	No	Third party
Marketing cookies	Track ad interactions	No	Third party
Social media	Enable sharing	No	Third party
ResponseTap	Track calls and sessions	No	Third party

To delete cookies, change your browser settings or see aboutcookies.org.

Changes to this notice

We may update this notice from time to time. The latest version will always be on this page.

Last updated: 11 October 2026