One Vision Housing Disrepair Claims

Is One Vision Housing leaving you to live with damp, mould, leaks or a heating system that keeps breaking down? If your repair requests have been ignored, delayed or patched over with quick fixes, our specialist housing solicitors can force the repairs through — and claim the compensation you’re owed. No win, no fee.

Start Your Claim Call 0127 4044 262

What One Vision Housing must do as your landlord

As a housing association, One Vision Housing carries the same legal repairing obligations as every social landlord in England and Wales. Those duties aren’t optional, and they don’t depend on budgets or backlogs — they are written into your tenancy by law.

Under Section 11 of the Landlord and Tenant Act 1985, One Vision Housing must keep the structure and exterior of your home in repair, and keep the installations for water, gas, electricity, sanitation and heating in proper working order. The Homes (Fitness for Human Habitation) Act 2018 goes further: your home must be fit to live in from day one of the tenancy and stay that way throughout. In practice, that means your home should be:

  • Safe and fit for human habitation
  • Free from serious hazards to your health
  • Properly maintained, with water, heating and electrics that work
  • Structurally sound and weather-tight

Once you’ve reported a problem, your landlord must put it right within a reasonable time. Genuinely urgent hazards — a major leak, no heating in winter, dangerous electrics — should be dealt with within 24 hours. If the response is silence, endless inspections or repairs that don’t hold, you can take legal action.

Your tenancy is protected

The law forbids retaliatory eviction. One Vision Housing cannot evict you or penalise you for making a legitimate complaint about disrepair — claiming is your legal right.

You can generally claim for disrepair going back up to six years, so even long-running problems aren’t too late to act on. Learn more about housing disrepair claims, or see how the claim process works step by step.

What you can claim for

Disrepair problems One Vision Housing tenants report

If any of these sound familiar — and your landlord hasn’t fixed them despite being told — you may well have a claim.

Damp & black mould
Leaking roofs & ceilings
Plumbing faults & water damage
Broken heating & hot water
Unsafe wiring & electrics
Rotten windows & doors
Cracks & structural defects
Pest & vermin infestations
Any unsafe living conditions
Living with any of these? Check your claim
How it works

Your One Vision Housing claim, step by step

We handle the whole process for you — and our no-win-no-fee guarantee means you pay nothing unless your claim succeeds.

1

Free assessment

Tell us what’s wrong and what you’ve reported. We’ll confirm whether you have a valid claim — free of charge.

2

Build the evidence

We help you pull together photos, repair correspondence and medical evidence if your health has been affected.

3

Independent inspection

An independent surveyor documents every defect in your home, giving your claim expert backing.

4

Formal legal notice

We put One Vision Housing on formal notice of your claim — no more ignored emails and forgotten job tickets.

5

Negotiation

Our solicitors press for full repairs and a fair compensation settlement on your behalf.

6

Repairs done, compensation paid

We see it through until every repair is completed and your compensation lands in your account.

Why choose us

Specialists in claims against housing associations

5,000+
Clients across the UK
40+
Years protecting tenants
£0
Upfront — no win, no fee
SRA
Regulated solicitors
What you could claim

What your compensation can cover

A successful claim against One Vision Housing puts right both the property and what living in it has cost you.

Rent rebate

Money back for the time your home wasn’t fully habitable — worked out from how bad the disrepair was and how long it lasted.

Health impacts

Compensation where damp, mould or cold has caused or worsened respiratory problems, skin conditions, stress or anxiety.

Ruined belongings

The cost of replacing furniture, clothing, electronics and household goods damaged by leaks, damp or mould.

Inconvenience & disruption

Recognition of how the disrepair disrupted your daily life — rooms you couldn’t use, constant cleaning, endless chasing.

Good to know

One Vision Housing claims — your questions answered

How do I start a disrepair claim against One Vision Housing?

Report the problems to One Vision Housing through its official repair channels first, and keep a record of every report and reply. If the repairs aren’t properly completed within a reasonable time, contact us for a free assessment of your claim.

Can One Vision Housing evict me for making a claim?

No. The law protects tenants from retaliatory eviction. It is illegal for a social landlord to evict you or treat you unfairly because you made a legitimate complaint about the condition of your home or exercised your legal rights.

How much compensation could my claim be worth?

It depends on how severe the disrepair is, how long you have lived with it, whether your health has suffered and whether your belongings were damaged. Successful claims are typically worth from hundreds to thousands of pounds, alongside getting every outstanding repair completed.

How far back can a disrepair claim go?

You can generally claim for disrepair going back up to six years, provided your landlord knew about the problems and failed to put them right. Most claims are resolved within 3–6 months of starting.

Make One Vision Housing put things right

Free consultation with an SRA-regulated solicitor. No win, no fee — and we handle everything.

Start Your Claim