What Charnwood Borough Council owes you as a tenant
Every council landlord in England and Wales — Charnwood Borough Council included — is bound by the same repairing duties. They aren’t favours, and they aren’t optional: they’re written into your tenancy by law. Under Section 11 of the Landlord and Tenant Act 1985 and the Homes (Fitness for Human Habitation) Act 2018, your home must be:
- Fit for human habitationSafe and healthy to live in, from the day your tenancy starts and throughout.
- Free from serious hazardsIncluding damp and mould that can harm your family’s health.
- Sound in structure and exteriorRoof, walls, windows, doors, gutters and drains kept in repair.
- Served by working installationsHeating, hot water, gas, electricity and sanitation in proper working order.
Once the Council has been told about a problem, it must put things right within a reasonable time — typically 21 days for non-emergency repairs, while genuinely urgent hazards should normally be made safe within 24 hours. When that doesn’t happen, or repeated “repairs” fail to fix the underlying cause, the law is on your side.
How we run your claim
Tell us what’s happened
A free, no-obligation assessment of your situation and the Council’s response so far.
Build the evidence
Photos, repair logs, correspondence — and medical evidence where your health has suffered.
Independent survey
A surveyor inspects your home and records every defect in a professional report.
Put the Council on notice
We serve a formal letter of claim setting out the disrepair and what must be done.
Negotiate hard
Comprehensive repairs and fair compensation — not a quick patch and a token gesture.
Resolve and enforce
We stay on the case until the work is done and your compensation is paid.
What your compensation can cover
- Rent rebate — money back for the period your home wasn’t fully habitable.
- Health compensation — for respiratory problems, skin conditions, stress and anxiety caused by poor conditions.
- Damaged belongings — replacing furniture, clothing, electronics and other goods ruined by damp, mould or leaks.
- Inconvenience — recognising the disruption the disrepair caused to your daily life.
No win, no fee. You pay nothing upfront and nothing at all unless your claim succeeds — so there’s no financial risk in finding out where you stand.